Hifuture
Return Policy
We have a 6-month warranty policy, which means you have 6 months after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shopping@hifuturegroup.com. If your return is accepted, we'll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once the warehouse receives the product, we will refund the cost within 72 hours. Note: it will be returned in accordance with your payment method. The freight incurred by returning the product will be at the customer's own expense.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We will refund the cost within 72 hours. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Return address
If your refund conditions are met, please pack the product completely and send it to our address: B206, Block B, Tsinghua Unis Inforport, Hi-Tech Park(North), Nanshan District, Shenzhen, China. Post Code: 518000. And please contact our customer service to provide your shipping number and proof of shipping after delivering the product.
